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الأسئلة الشائعة

How long does a made-to-order jacket take?

Every Sanne jacket is cut after you order it at our atelier and shipped within 5-8 working days, worldwide.

How should I style a Sanne waistcoat?

Wear a tailored or suede waistcoat over a silk shirt for the office, or with denim and western boots for an off-duty Americana look.

Are Sanne coats made to order?

Yes. Every coat is cut after you place your order and shipped within 5-8 working days, with a personalised internal label naming you, your artisan and the date of creation.

Which Sanne coat should I choose?

Pick a tweed coat for polish and structure, a corduroy trench for every day, or a lace-up statement coat when the coat is the look.

Are Sanne tops true to size?

Every top is made to order, so your piece is cut for you rather than taken from stock.

How should I style a Sanne silk shirt?

Tuck it into high-waisted trousers with the collar open, or layer it under a suede vest for a western-inspired look.

What lengths do Sanne skirts come in?

The range runs from tailored minis to maxi lengths, and because every skirt is made to order, the length is cut for you.

How do I style a suede skirt?

Keep it tonal with a silk shirt and boots for a refined western look, or sharpen it with a cropped tweed jacket.

How quickly will my dress arrive?

Your dress is cut after you order it and shipped within 5-8 working days, worldwide.

Which Sanne dress suits an evening event?

A corset dress gives the most sculpted line; a silk slip under a cropped jacket is the softer alternative.

What is western-inspired denim at Sanne?

Bootcut jeans, indigo skirts and denim jackets that borrow cowboy and Americana codes such as yokes and topstitching, elevated with luxury fabrics and Sanne's signature gold hardware.

How do I care for Sanne denim?

Dry clean only. Please handle the ornamental buttons with care when wearing, storing and cleaning to preserve their detailing. Avoid tumble drying to protect the hardware and finish.

Can I order different sizes for the top and bottom?

Yes. Every piece is made to order, so a set can be cut in a different size for each piece.

How do I style a two piece set separately?

Wear the jacket over denim, or the skirt with a silk shirt; each piece is designed to work on its own.

What is made to order and how does it work?

Made to order items are crafted specifically for you once your order is placed, ensuring a personalised fit and finish.

How can I make an appointment?

You can book an appointment via our website's booking page or by emailing our styling team directly at info@sanne.com.

Can I cancel or modify my order?

Yes, you can cancel or modify your order within 24 hours of placing it by contacting our customer service team at info@sanne.com.

My order is not being accepted, why?

Orders may be declined due to payment issues, stock availability, or incomplete shipping details. Please double check your information and try again.

How do I place an order?

You can place an order directly through our website by selecting your desired product, choosing your size, and completing checkout.

How do I choose my size?

You can select your size from our standard size guide.

Is my chosen size guaranteed to fit?

No. Selection of size is at your own risk. Fit outcomes depend on personal body variation, measurement accuracy, and individual preference.

What if I need a different size after delivery?

You may return your garment within 14 days of delivery to exchange the garment for a different size or different style.

How long do you take to deliver?

We will aim to ship all items 5-8 working days from your purchase date. Once the item has been shipped we will send out tracking numbers which you can track through your account. If you do not have an account you will be redirected to DHL.com/tracking. If you wish to exchange return an item, you have 14 days to notify Sanne at info@sanne.com. Please refer to our T&C’s regarding returns here.

Are your deliveries tracked?

Yes, all orders are fully tracked and you will receive a tracking number by email once your order has shipped.

Where do you deliver to?

We deliver across the UAE and internationally to a wide range of countries. Shipping options are shown at checkout.

Can I change my delivery address after ordering?

Please contact our customer service team at info@sanne.com as soon as possible if you need to update your delivery address before your order ships.

What is your returns window?

You may return your garment within 14 days of delivery for either of the following reasons: a manufacturing defect or damage, where the garment is defective, damaged in transit, or contains a manufacturing error; or an exchange, where you wish to exchange the garment for a different size or style.

How do I report a defect or damage?

For defect or damage claims, you must return the garment within 14 days of delivery, accompanied by photographic evidence to info@sanne.com. Claims made outside this window cannot be accepted.

How do I request an exchange?

For exchange requests, you must return the garment within 14 days of delivery and contact at info@sanne.com.

What condition does my garment need to be in to qualify for a return?

The garment must be unworn, unwashed and unaltered. All original labels, tags and packaging must remain intact and the garment must be in resaleable condition.

Who pays for return shipping?

For defect or damage claims, the return shipping label is provided by us. For exchange requests, return shipping is your responsibility unless otherwise agreed.

What happens once my return is approved?

For defect or damage claims, upon approval we will offer a replacement garment or a full refund, including original shipping costs, with a processing time of 14 business days from receipt and inspection. For exchange requests, upon approval we will manufacture and ship a replacement garment at no additional charge (except return shipping, which is your responsibility unless otherwise agreed). Alternatively, we will offer a store credit equal to the garment price. We will determine how to fulfil the exchange, which may include manufacturing a new garment or other means.

Will I get my shipping costs and customs duties refunded?

Refunds will be credited to your original payment method. Shipping costs are non-refundable unless the return is due to our defect or error. Customs duties, import taxes, or other duties paid are non-refundable.

How soon do I need to check my garment after it arrives?

You must inspect the garment within 48 hours of delivery. If you identify any damage or defects, you must notify us in writing, with photographs, and initiate a return through our returns portal within 14 days of delivery. Claims made after 14 days cannot be accepted.

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