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FAQs

How long does a made-to-order jacket take?

Every Sanne jacket is cut after you order it at our atelier and shipped within 5-8 working days, worldwide.

How should I style a Sanne waistcoat?

Wear a tailored or suede waistcoat over a silk shirt for the office, or with denim and western boots for an off-duty Americana look.

Are Sanne coats made to order?

Yes. Every coat is cut after you place your order and shipped within 5-8 working days, with a personalised internal label naming you, your artisan and the date of creation.

Which Sanne coat should I choose?

Pick a tweed coat for polish and structure, a corduroy trench for every day, or a lace-up statement coat when the coat is the look.

Are Sanne tops true to size?

Every top is made to order, so your piece is cut for you rather than taken from stock.

How should I style a Sanne silk shirt?

Tuck it into high-waisted trousers with the collar open, or layer it under a suede vest for a western-inspired look.

What lengths do Sanne skirts come in?

The range runs from tailored minis to maxi lengths, and because every skirt is made to order, the length is cut for you.

How do I style a suede skirt?

Keep it tonal with a silk shirt and boots for a refined western look, or sharpen it with a cropped tweed jacket.

How quickly will my dress arrive?

Your dress is cut after you order it and shipped within 5-8 working days, worldwide.

Which Sanne dress suits an evening event?

A corset dress gives the most sculpted line; a silk slip under a cropped jacket is the softer alternative.

What is western-inspired denim at Sanne?

Bootcut jeans, indigo skirts and denim jackets that borrow cowboy and Americana codes such as yokes and topstitching, elevated with luxury fabrics and Sanne's signature gold hardware.

How do I care for Sanne denim?

Dry clean only. Please handle the ornamental buttons with care when wearing, storing and cleaning to preserve their detailing. Avoid tumble drying to protect the hardware and finish.

Can I order different sizes for the top and bottom?

Yes. Every piece is made to order, so a set can be cut in a different size for each piece.

How do I style a two piece set separately?

Wear the jacket over denim, or the skirt with a silk shirt; each piece is designed to work on its own.

What is made to order and how does it work?

Made to order items are crafted specifically for you once your order is placed, ensuring a personalised fit and finish.

How can I make an appointment?

You can book an appointment via our website's booking page or by emailing our styling team directly at info@sanne.com.

Can I cancel or modify my order?

Yes, as long as production of your garment hasn’t started. Email info@sanne.com as soon as possible and we’ll confirm whether it can still be cancelled. Once production has started, the order can’t be cancelled, but you can still return it after delivery. Earrings and other ready-to-ship pieces can be cancelled at any time before dispatch. Custom pieces made under a private client agreement can’t be cancelled or returned once agreed, unless faulty.

My order is not being accepted, why?

Orders may be declined due to payment issues, stock availability, or incomplete shipping details. Please double check your information and try again.

How do I place an order?

You can place an order directly through our website by selecting your desired product, choosing your size, and completing checkout.

How do I choose my size?

You can select your size from our standard size guide.

What if my size isn't quite right?

Every piece is cut to order in the size and height you choose, using the measurements in our size guide. If it isn’t quite right, you can return it within 14 days of delivery for a refund, or exchange it and we’ll make it again in a new size at no extra charge. Return shipping is covered by a prepaid label and its cost is deducted from your refund or exchange. Not sure which size to choose? Our advisors are happy to help before you order: WhatsApp us, book a video consultation, or email info@sanne.com.

What if I need a different size after delivery?

Start a return through our returns portal within 14 days of delivery, or email info@sanne.com if you need help. We’ll make your piece again in your new size at no extra charge, or you can choose store credit or a refund instead. We send a prepaid return label, and its cost is deducted. Items must be returned unworn, unwashed and unaltered, with all labels, tags and original packaging intact.

How long do you take to deliver?

Garments are made to order in our Dubai atelier and dispatched within 5–8 working days of order confirmation. Earrings and other ready-to-ship accessories shown as in stock are dispatched within 2 working days. Once your order has shipped, we’ll email your tracking number; you can also track it in your account or at DHL.com. If you need to return or exchange an item, start your return through our returns portal within 14 days of delivery.

Are your deliveries tracked?

Yes, all orders are fully tracked and you will receive a tracking number by email once your order has shipped.

Where do you deliver to?

We deliver across the UAE and internationally to a wide range of countries. Shipping options are shown at checkout.

Can I change my delivery address after ordering?

Please contact our customer service team at info@sanne.com as soon as possible if you need to update your delivery address before your order ships.

What is your returns window?

You can return any garment ordered in our standard or non-standard sizes within 14 days of delivery, for any reason, for a refund, an exchange or store credit. Earrings and other ready-to-ship accessories can also be returned within 14 days. Custom pieces made under a private client agreement can’t be returned unless faulty. Start your return through our returns portal.

How do I report a defect or damage?

Start a return through our returns portal within 14 days of delivery and include photos of the issue. If you need help, email info@sanne.com. Return shipping for faulty, damaged or incorrect items is on us.

How do I request an exchange?

Start an exchange through our returns portal within 14 days of delivery. If you need help, email info@sanne.com.

What condition does my garment need to be in to qualify for a return?

Items must be returned unworn, unwashed and unaltered, with all labels, tags and original packaging intact. You may try items on as you would in a store. This does not apply to faulty items.

Who pays for return shipping?

For defects, damage or an incorrect item, return shipping is on us. For exchanges and other returns, we provide a prepaid label and the cost is deducted from your exchange or refund value.

What happens once my return is approved?

For a refund, we’ll credit your original payment method within 14 days of receiving and inspecting your return. For an exchange, we’ll make and ship a replacement in your new size or style at no extra charge, or give you store credit equal to the garment price if you prefer. For faulty, damaged or incorrect items, we’ll offer a replacement or a full refund, including original shipping. The prepaid label cost is deducted unless the item is faulty, damaged or incorrect.

Will I get my shipping costs and customs duties refunded?

Refunds will be credited to your original payment method. Shipping costs are non-refundable unless the return is due to our defect or error. Customs duties, import taxes, or other duties paid are non-refundable.

How soon do I need to check my garment after it arrives?

You must inspect the garment within 48 hours of delivery. If you identify any damage or defects, you must notify us in writing, with photographs, and initiate a return through our returns portal within 14 days of delivery. Claims made after 14 days cannot be accepted.

Can I return a custom piece?

Custom pieces made to your individual specification under a private client agreement can’t be returned or exchanged, unless they are faulty. Garments ordered in our standard and non-standard sizes on the site can always be returned within 14 days.

Can I return earrings?

Yes. Earrings and other ready-to-ship accessories can be returned within 14 days of delivery for a refund or exchange, unworn and in their original packaging.

Contact us

  • Call us +447936789369

    Available Monday to Friday, 9am to 6pm Gulf Standard Time (UAE)

  • Whatsapp us

    Available Monday to Friday, 9am to 6pm Gulf Standard Time (UAE)

  • We aim to respond within 24 hours

  • Available Monday to Friday, 9am to 6pm Gulf Standard Time (UAE)

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