Terms and Conditions
Sanne Global E-Commerce
Last Updated: September 2026
1. Introduction and Agreement
1.1 These Terms and Conditions (“Terms”) govern your access to and use of the Sanne e-commerce website (“Site”) powered by Shopify and the purchase of products through the Site. By accessing the Site or completing a purchase, you agree to be bound by these Terms. If you do not agree, you must not use the Site or make a purchase.
1.2 Sanne Limited is registered in England and Wales (Company Number 10026906) with a registered office at 38 Haycroft Gardens, London, NW10 3BN. These Terms are governed by the laws of England and Wales, as further explained in Section 2 below.
1.3 These Terms constitute the entire agreement between you and Sanne and supersede all prior negotiations, representations, and agreements, whether written or oral.
2. Governing Law and Consumer Rights
These Terms are governed by the laws of England and Wales. However, if you are a consumer (not a business), you retain all statutory consumer protection rights under the laws of your country of residence or where you normally live. These rights cannot be waived by these Terms and apply in addition to (not in place of) the protections set out here. This applies regardless of whether you reside in the European Union, the United Kingdom, the United States, the United Arab Emirates, Saudi Arabia, or any other jurisdiction.
2.1 Jurisdiction
Disputes arising from these Terms shall be subject to the exclusive jurisdiction of the English and Welsh courts. However, if you are a consumer, you may also bring proceedings in the courts of your home country if local law permits.
3. Products and Made-to-Order Model
3.1 All garments sold through the Site are Made to Order. This means your garment is manufactured specifically for you after you place an order, within our defined sizing and customization parameters. Garments are not manufactured until we receive your payment in full.
3.2 Estimated Manufacturing Timeline
Our standard made-to-order manufacturing time is 5-8 working days from the date manufacturing commences. This is an estimate only and is not a guarantee. Manufacturing times may be extended due to factors beyond our control, including supply chain delays, high order volumes, or unforeseen circumstances. We will notify you if your manufacturing timeline will be delayed.
3.3 Product Descriptions and Accuracy
Product descriptions, images, colours, and sizing information on the Site are as accurate as possible. However, we do not warrant that they are entirely accurate, free from errors, or that screen colours accurately reflect the actual garment. We recommend contacting us before ordering if you have concerns.
3.4 We reserve the right to refuse or cancel any order at our discretion if we believe it may breach these Terms or applicable law.
3.5 We may make minor changes to garment specifications to comply with safety regulations or manufacturing best practices, or to improve quality. Material changes will be communicated to you before manufacturing begins.
4. Sizing
4.1 You may select your size from our standard size chart at checkout. We recommend reviewing our sizing guide carefully before placing your order.
4.2 Returns are available for both custom and standard size garments, regardless of sizing method used.
5. Orders and Acceptance
5.1 When you place an order, you are making an offer to purchase. A binding contract is formed only when we send you a confirmation email stating that we have received your payment in full and are commencing manufacturing of your garment.
5.2 Once manufacturing has commenced, your order cannot be cancelled, modified, or refunded, except as set out in Section 8 (Returns and Refunds).
5.3 You will receive an estimated delivery date upon order confirmation. Items are shipped within 5-8 working days of order confirmation. Your estimated delivery date also reflects applicable international shipping times and is not guaranteed.
6. Payment
6.1 Payment in full must be received before manufacturing commences. We accept payment via the methods displayed on the Site (processed securely through our payment processors).
6.2 Accepted Currencies
Depending on your location, prices are displayed and payment is accepted in the following currencies:
United States: USD (US Dollars)
United Kingdom: GBP (British Pounds)
European Countries: EUR (Euros)
United Arab Emirates: AED (UAE Dirhams)
Saudi Arabia: SAR (Saudi Riyals)
All other countries: USD (US Dollars)
All prices shown in your market include local VAT or equivalent taxes where applicable.
6.3 Import Duties and Taxes
For customers ordering outside their country of manufacture, additional import taxes, customs duties, or other duties may apply upon delivery. These costs are your responsibility and are not included in the displayed price.
6.4 If payment is declined or not received, we will not commence manufacturing and your order will be cancelled. You may place a new order at any time.
7. Shipping and Delivery
7.1 Garments are manufactured in Dubai and shipped globally via courier to the delivery address you provide. Once shipped, your order is in the custody of the courier. Sanne is not responsible for delays, loss, damage, or failures caused by the courier, customs authorities, or other circumstances beyond our reasonable control.
7.2 Items are shipped within 5-8 working days of order confirmation. Delivery timeframes provided are estimates based on this shipping schedule and standard international shipping times, and are not guaranteed. We will provide tracking information once your garment has been dispatched.
7.3 Risk of loss and damage transfers to you when the garment is delivered to your specified address. You are responsible for inspecting the garment upon receipt.
7.4 Shipping costs are included in the product price and are non-refundable, except in cases where the return is due to a manufacturing defect or our error (see Section 8).
7.5 If delivery is refused or cannot be completed due to an incorrect address you provided, you will be liable for all associated costs including storage, reshipment, and handling.
8. Returns and Refunds
8.1 Return Eligibility
You may return your garment within 14 days of delivery for any of the following reasons:
a) Manufacturing Defect or Damage: The garment is defective, damaged in transit, or contains a manufacturing error;
b) Exchange: You wish to exchange the garment for a different size or different style.
8.2 Return Conditions
Garments may only be returned if:
a) The return is initiated within 14 days of delivery. Claims for manufacturing defect or damage must be accompanied by photographic evidence;
b) The garment has not been worn, washed, altered, or damaged (except for the defect being claimed);
c) All original labels, tags, and packaging remain intact and unsoiled;
d) The garment is in resaleable condition.
8.3 Return Process
To initiate a return, please start the process through our returns portal, powered by Loop Returns and accessible via our website. The portal will provide you with:
a) Return authorization and instructions, following review by our team;
b) A prepaid return shipping label, printable directly from the portal. There is no charge at the time of return. For defect, damage, or incorrect-item claims, return shipping is at our cost. For all other returns and exchanges, the cost of return shipping is deducted from your refund or exchange value;
c) Tracking and status updates;
d) Refund or exchange outcome upon receipt and inspection.
Claims made outside the 14-day eligibility window cannot be accepted.
8.4 Refunds and Exchanges
Defect/Damage Claims: Upon approval, we will offer a replacement garment or full refund (including original shipping costs). Processing time: 14 business days from receipt and inspection.
Exchange Requests: Upon approval, we will manufacture and ship a replacement garment at no additional charge (return shipping is deducted from the exchange value, see Section 8.3). Alternatively, we will offer a store credit equal to the garment price. Sanne will determine how to fulfill the exchange, which may include manufacturing a new garment or other means. Processing time depends on the nature of the exchange.
Refunds will be credited to your original payment method. Shipping costs are non-refundable unless the return is due to our defect or error. Customs duties, import taxes, or other duties paid are non-refundable.
9. Inspection and Defect Reporting
9.1 You must inspect the garment within 48 hours of delivery. If you identify any damage or defects, you must notify us in writing (with photographs) and initiate a return through our returns portal within 14 days of delivery. Claims made after 14 days cannot be accepted.
9.2 We will inspect the returned item to confirm whether the defect is due to our manufacturing, damage in transit, or is a result of misuse, normal wear and tear, or alteration by you.
10. Warranties and Disclaimers
10.1 We warrant that garments will be manufactured with reasonable care and skill using quality materials, except for defects arising from fair wear and tear, misuse, or normal aging.
10.2 Except as expressly set out in these Terms, and to the extent permitted by law, we make no other warranties regarding the Site or products, including warranties of satisfactory quality or fitness for a particular purpose. The Site and all products are provided on an “as is” basis.
10.3 Your selection of size is at your own risk. Fit outcomes depend on personal body variation, measurement accuracy, and individual preference.
11. Limitation of Liability
11.1 Except as set out in Section 11.3, Sanne shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or reputational harm, even if we have been advised of the possibility of such damages.
11.2 Our total aggregate liability for any claim arising from these Terms or your use of the Site shall not exceed the price paid for the product in question.
11.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law. This includes statutory consumer protection rights that you cannot waive.
12. Intellectual Property
12.1 All content on the Site—including text, images, designs, logos, trademarks, and software—is the property of Sanne or its licensors and is protected by copyright and intellectual property law.
12.2 You may view content for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from any Site content without our prior written consent.
12.3 When you purchase a garment, you own the physical item. However, you do not own the design, pattern, or intellectual property associated with it. You may not reproduce, sell, or commercialize the design without our written consent.
13. Title and Risk
13.1 Title (ownership) of the garment passes to you only when we have received payment in full from you. Until then, Sanne retains ownership.
13.2 Risk of loss and damage passes to you upon delivery to your specified address.
14. User Accounts
14.1 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access.
14.2 You must provide accurate, complete, and current information during registration and checkout.
15. User Conduct
You agree not to use the Site for any illegal or prohibited purpose, including:
a) Illegal or fraudulent activities;
b) Unauthorised access to the Site or its systems;
c) Submitting false or misleading information;
d) Harassment, abuse, or threatening behaviour; or
e) Violating export controls or sanctions regulations.
We reserve the right to suspend or terminate access if you violate these Terms.
16. Force Majeure
16.1 Neither party shall be liable for any failure or delay in performing obligations under these Terms where such failure or delay results from causes beyond the reasonable control of that party, including but not limited to: pandemic, natural disaster, acts of terrorism, war, civil unrest, governmental action, industrial action, strikes, supply chain disruption, or power failure.
16.2 If a force majeure event delays manufacturing or delivery, we will notify you and provide a revised estimated delivery date where possible.
17. No Waiver
No waiver by either party of any breach of these Terms shall constitute a waiver of any subsequent breach of the same or any other provision.
18. Data Protection and Privacy
18.1 Any personal information you provide is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to our collection, use, and processing of your personal data as described in our Privacy Policy.
18.2 We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in our handling of your data. We also comply with applicable data protection laws in the jurisdictions where you reside.
18.3 For inquiries or complaints regarding data privacy, contact us at info@sanne.com.
19. Third-Party Services and Shopify
19.1 The Site is hosted and powered by Shopify. By using the Site, you acknowledge that Shopify's terms of service, privacy policy, and data processing agreements also apply. Shopify is not a party to these Terms but provides the underlying e-commerce platform.
19.2 The Site may contain links to third-party websites and services. Sanne is not responsible for third-party content, accuracy, or practices. Your use of third-party services is at your own risk.
20. Modification of Terms
20.1 We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes acceptance of the new Terms.
20.2 We will notify you of material changes via email or prominent notice on the Site.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
22. Contact Information
For questions about these Terms and Conditions, contact us at:
Email: info@sanne.com
Address: 38 Haycroft Gardens, London, NW10 3BN, United Kingdom
These Terms and Conditions were last updated in September 2026.
