Each item is only produced in our London atelier once the customer’s order is received. Typical lead times are 5–8 days. 
Please refer to the estimated times located on each product page, checkout, and confirmation shipment emails.

By operating with a zero-waste policy, we are directly tackling fashion’s serious problem with overproduction by reducing waste by 70% and helping create a more sustainable future.

As part of this commitment, all made-to-order items are final sale, and we do not offer returns or refunds. Each piece is crafted specifically for the customer, making it unique to them and unsuitable for resale.

Sí, lo hacemos.
Ofrecemos una amplia colección de colores, telas y adornos. Si desea un color o material específico, puede reservar una consulta y podemos analizar las diferentes opciones con usted.
Llámenos al +44 (0) 203 915 6608 o, si le resulta más fácil, envíenos un correo electrónico a sales@sannelondon.com.

Todas las citas son privadas y solo con cita previa, por lo que le recomendamos reservar esta aquí.

Items can be returned in the following way:

• You must notify Sanne within 14 days of receiving your item. Please email support@sanne.com, and we will process the return for you. After notifying Sanne, you then have a further 14 days to return the package.
• Items must be returned unworn, undamaged, and unused, with all tags attached and in the original packaging. If your return does not meet these conditions, the package will be sent back to you, and no refund will be issued.
• Made-to-order items are final sale. Due to their custom nature, we do not offer returns or refunds on made-to-order pieces, as they are crafted specifically for the customer and unsuitable for resale.
• This does not affect your statutory rights. 
  

Once your return has been accepted, we will immediately request reimbursement, and you will be notified by e-mail. The time needed to process your refund may vary based on the payment method used:

• Credit card: Our bank will reimburse you within 7 business days of the return acceptance confirmation email. The time it takes to restore the credit back to your account depends on the credit card issuer.
• PayPal: You will see the refund in your PayPal account within 24 hours of the return acceptance confirmation email.
• Made-to-order items are final sale and non-refundable. As these pieces are custom-made for each customer, we do not offer returns or refunds on them.

Después de realizar un pedido, recibirá un correo electrónico nuestro con los detalles de su compra. También podemos ponernos en contacto si necesitamos más información para verificar su pago.
Una vez que se haya enviado su pedido, recibirá un correo electrónico con los detalles de su pedido y un código de seguimiento único. Su número de seguimiento no se activará hasta que el paquete se escanee en la primera instalación de clasificación específica del mensajero, generalmente 24 horas después de recibir su notificación de envío.
Puede rastrear su envío en www.dhl.com/track

Tenga en cuenta:
• Antes de que podamos enviar su pedido, es posible que necesitemos confirmar algunos detalles adicionales con el emisor de su tarjeta.
• Nuestro tiempo de entrega comienza desde el momento en que comienza a procesarse un pedido e incluye un período de 24 a 48 horas en el que sus artículos se empacarán y enviarán desde nuestro almacén. Esto puede demorar un poco más durante el período de vacaciones.
• Las condiciones climáticas adversas y las aduanas internacionales tampoco se tienen en cuenta en el tiempo de entrega y pueden causar demoras.

If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date. In either case, delivery is always free.

We hope you’re excited to order your customised item! Due to the nature of this order, tailoring lead times may vary as it is created specifically for you. Please consult the product page for more information on manufacturing times. If in doubt, please email info@sanne.com with your order number in the subject line.

If you wish to cancel or modify your order, please send an e-mail orders@sannelondom.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
If any of your purchases arrive in a flawed or faulty condition, or without Sanne designer tags attached, please contact support@sanne.com for assistance with your return.
Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option, we will refund you the full price for any returned item that meets our Returns Policy however, you will be responsible for the cost and arrangement of returning the item(s) to Sanne Limited.

Las compras se pueden realizar directamente a través de www.sannelondon.com o con la ayuda de nuestros asistentes de compras online. También puede ponerse en contacto con nosotros por correo electrónico en orders@sannelondon.com para obtener más información sobre nuestros servicios personalizados.
Nuestros asistentes de compras online están disponibles de lunes a viernes, de 9:00 a 18:00 horas, y los sábados, de 11:00 a 17:00 horas (GMT).

If a product is out of stock, Sanne will make every effort to source a similar cloth to remake the product. You can always talk to one of our personal shoppers who can assist with your order.

If your order has not been accepted, it may be because the address you entered in the ‘billing’ field does not match the address registered with your bank. Please check with your bank and then contact us by e-mail support@sanne.com quoting your order number in the subject field and we will assist you with your order.

Yes, we will issue out tracking numbers once your order is ready to be shipped. You can log onto your Sanne account to track your order or if you do not have an account with us, you will receive an email detailing information about your shipment and tracking number.

Si prefieres hacer tu pedido por teléfono, siempre puedes llamarnos. #ERROR! and we can go through the options with you. After selecting the item, size, cloth, colour and any other details we will send over a payment link where you will enter your delivery address and payment details. We ensure the absolute security and safety of your personal details at all times.
After your order has been placed you will receive a conformation email with details of the purchase and shipment arrival times.

You can find a link to change your password where you log in. We will email you a link for creating a new password and you will immediately be able to access your account.

Crear una cuenta en Sanne puede resultar útil por varios motivos:
– Guarda y comparte tus artículos favoritos
– Podemos almacenar tus datos, lo que facilitará tus compras en Sanne
– Puedes guardar el contenido de tu cesta de la compra si deseas devolverla más adelante
– Los artículos permanecerán en tu cesta durante 30 días antes de vaciarse
– Almacena información útil como los datos de la tarjeta, las direcciones de facturación y envío para acelerar el proceso de pago
– Gestiona fácilmente las devoluciones
– Obtén acceso prioritario a los últimos lanzamientos de Sanne y disfruta de sugerencias de productos personalizadas